Terms of service

Last Updated: 22-12-2025

OVERVIEW AT A GLANCE

Welcome to Nora Elle. This website is operated by HH ECOM LTD. Throughout the site, the terms “we”, “us” and “our” refer to Nora Elle. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Subject

Details

Document Type

Terms of Service

Applicable to

Nora Elle (www.noraelle.co.uk)

Legal Entity

HH ECOM LTD

Return Period

30 Days (Statutory Rights Apply)

Guarantee

Statutory + 1 Year Voluntary Guarantee

Governing Law

England & Wales

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least 18 years old (the age of majority in the UK). You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

  • Electronic Communication: By placing an order, you agree to receive transactional emails (order confirmations, shipping updates). Marketing emails are only sent with your explicit consent.

SECTION 3 - ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time. Small variations in product display (such as colour differences due to screen settings) may occur.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Already confirmed orders will not be affected by price changes.

SECTION 5 - PRODUCTS, OFFERS AND CONTRACT FORMATION

  • Contract Formation: Product listings are an invitation to treat and not a legally binding offer. A contract is only formed when we accept your order (via order confirmation) and payment is successful. We may refuse orders in cases of suspected fraud or stock unavailability.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases.

SECTION 7 - THIRD-PARTY TOOLS & LINKS

We may provide you with access to third-party tools (such as tracking apps) over which we neither monitor nor have any control. We are not liable for any harm or damages related to the purchase or use of goods, services, or tools in connection with any third-party websites.

SECTION 8 - USER COMMENTS AND FEEDBACK

If you send reviews or ideas, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments.

SECTION 9 - SHIPPING, DELIVERY AND TAXES

  • Timeline: We process orders within 1–2 business days. Total delivery time is typically 5–9 business days.
  • Taxes: Shipping to the UK is FREE. All prices include UK VAT. There are no extra import duties or customs fees for the customer (Delivered Duty Paid - DDP).

SECTION 10 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, and availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property, or to collect or track the personal information of others.

SECTION 12 - LIMITATION OF LIABILITY

Nora Elle (HH ECOM LTD) shall not be liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the product. This does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

SECTION 13 - SEVERABILITY & TERMINATION

If any provision of these Terms is determined to be unlawful or void, such provision shall be severed from these Terms, not affecting the validity of remaining provisions.

SECTION 14 - GOVERNING LAW AND DISPUTES

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of England & Wales. Any disputes shall be submitted to the competent courts in the United Kingdom.

SECTION 22 – CONTACT INFORMATION

Company information:

Trading Name: Nora Elle
Legal Entity: HH ECOM LTD
Company Number: 16133586
VAT Number: GB498241750

Return Address (for returns):
Unit 3, Tungsten Park, Bardon Road, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
Local Blackfriars 1204 Block A, Bury Street, Salford, Manchester, M3 7FL

Please note: Nora Elle is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact information:

Preferred contact method: You can reach us best via email or through our contact We aim to respond within 24 hours.

Email: info@noraelle.co.uk
Phone: +44 07537 189747

Customer Service Hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM