Payment methods

Last Updated: 22-12-2025

PAYMENTS IN A GLANCE

To provide immediate clarity on our payment terms, you will find the key points below.

At Nora Elle, we offer a variety of secure payment options to ensure a smooth and safe checkout experience. This policy explains in detail which methods we accept, how transactions are processed, and how we secure your data.

SECTION 1 - ACCEPTED PAYMENT METHODS

We accept the following secure payment providers for the handling of your order:

1.1 Credit Cards

• Visa
• Mastercard (Credit)
• American Express (Amex)
• Discover
• UnionPay
• Diners Club

1.2 Debit Cards

• Maestro
• Mastercard (Debit)

1.3 Express Checkout & Wallets

• PayPal
• Apple Pay
• Google Pay
• Shop Pay

SECTION 2 - WHEN WILL MY ACCOUNT BE CHARGED? (BILLING TERMS)

We value transparency regarding the moment of payment:

• Immediate Payment: For all accepted credit cards, debit cards, and digital wallets (such as PayPal/Apple Pay), the amount is debited or reserved immediately at the moment you confirm the order on our website.
• Processing: This immediate payment allows us to verify your order promptly and begin the fulfilment process with our international partners.

SECTION 3 - PAYMENT SECURITY AND FRAUD PREVENTION

We go to great lengths to ensure that every transaction on our website is safe and encrypted.

• 3.1 SSL Encryption: All transactions are protected using SSL (Secure Socket Layer) encryption. Your payment information is transmitted in an encrypted format and cannot be intercepted.
• 3.2 PCI DSS Compliance: All payments processed via our website (via Shopify Payments) fully comply with the Payment Card Industry Data Security Standard (PCI DSS) Level 1.
• 3.3 Fraud Prevention: To protect our customers, transactions may be automatically screened by fraud detection systems. We reserve the right to temporarily hold or refuse high-risk transactions for verification.

SECTION 4 - CURRENCY AND TAXES

• 4.1 Currency: All prices on our website are displayed and invoiced in British Pounds (GBP £).
• 4.2 VAT (Tax): Nora Elle is operated by HH ECOM LTD, a UK-registered company. All displayed prices are inclusive of the statutory UK VAT. We do not charge hidden taxes at checkout.
• 4.3 Conversion Fees: If your payment card uses a currency other than GBP, your bank may charge conversion fees. Nora Elle has no influence over these costs.

SECTION 5 - RESOLVING PAYMENT ISSUES

If your payment is declined or fails, we recommend the following:

1. Check Details: Verify your card number, expiration date, and CVC code.
2. Funds/Limit: Check if there are sufficient funds or if you have reached your daily limit.
3. Authorization: Ensure your card is activated for online and international transactions.
4. Bank: Contact your bank; they sometimes block transactions for security reasons.

SECTION 6 - PRIVACY AND DATA PROTECTION

• We never sell or rent your payment details to third parties.
• We never store full credit card numbers or CVC codes on our servers.
• Your data is only shared with the payment provider (such as Shopify or PayPal) to complete the transaction.

Company Information

Company Name: Nora Elle
Legal Entity: HH ECOM LTD
Company Number: 16133586
VAT Number: GB498241750

Return Address (for returns, not for visits):
Unit 3, Tungsten Park, Bardon Road, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
Local Blackfriars 1204 Block A, Bury Street, Salford, Manchester, M3 7FL

Please note: Nora Elle is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@noraelle.co.uk
Phone: +44 7418601247

Customer Service Hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM