Privacy policy

Last Updated: 22-12-2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from noraelle.co.uk (the “Site”). Nora Elle is operated by HH ECOM LTD, a company registered in England and Wales.

PRIVACY AT A GLANCE 

Subject

Detail

Data Controller

HH ECOM LTD (Trading as Nora Elle)

Data Location

Storage in UK/Europe, processing in Asia (Logistics) & USA (Software).

Data Sales

No. We never sell your personal data to third parties.

Data Sharing

Only as necessary for delivery, payment processing, and marketing.

Marketing

Email & SMS (Opt-in only). Opt-out via "STOP" or unsubscribe link.

Cookies

Functional, Analytical & Tracking (Consent via banner).

Your Rights

Access, Correction, Deletion & Portability (UK-GDPR).

 

SECTION 1 - PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device (IP address, browser type, time zone) and how you interact with the Site using cookies, log files, web beacons, tags, and pixels.

When you purchase or attempt to purchase through the Site, we collect your name, billing address, shipping address, payment information, email address, and phone number.

SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to fulfill orders (processing payment, arranging shipping, providing invoices). Additionally, we use this information to communicate with you, screen for fraud, and (if you opted in) provide targeted marketing.

SECTION 3 - SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties:

  • Shopify: Our e-commerce platform.
  • Logistics: Shared with fulfilment partners in Asia and UK carriers (Royal Mail, DPD, Evri).
  • Payments: Shared with secure gateways (e.g., PayPal, Visa).
  • Marketing: With consent, data is shared with Google, Meta, TikTok, and Pinterest.

SECTION 4 - BEHAVIOURAL ADVERTISING & OPT-OUT

You can opt-out of targeted advertising here:

SECTION 5 - DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SECTION 6 - INTERNATIONAL DATA TRANSFERS

Your data may be processed outside the United Kingdom (e.g., Asia or USA). We ensure all transfers comply with UK-approved safeguards such as Standard Contractual Clauses (SCCs).

SECTION 7 - DATA RETENTION

Order Information is kept for 7 years to comply with UK tax and legal obligations. Customer service records are kept for 6 years following the last interaction.

SECTION 8 - MINORS

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@noraelle.co.uk to request deletion.

SECTION 9 - YOUR RIGHTS & COMPLAINTS

Under the UK-GDPR, you have the right to access, correct, or delete your data. Contact us at info@noraelle.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority (www.ico.org.uk).

CONTACT INFORMATION

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@noraelle.co.uk
Phone: +44 07537 189747

Customer Service Hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM