Cookies

COOKIES AT A GLANCE

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit our website. They allow us to operate the site, remember your preferences, and personalise your experience.

• Session Cookies: Temporary files deleted when your browser closes.
• Persistent Cookies: Remain on your device until they expire or are manually deleted.

2. TYPES OF COOKIES WE USE

We categorize our cookies to give you full control over your privacy:

A. Strictly Necessary Cookies (Always Active)

These are essential for the Website to function. They handle secure checkout, payment processing, and fraud prevention. Under PECR, these do not require prior consent.

B. Performance & Analytics Cookies (Consent Required)

These help us understand visitor behavior (e.g., pages viewed, time on site). We use tools like Google Analytics and Shopify Analytics. These are only loaded if you click "Accept".

C. Functional Cookies (Consent Required)

These remember your settings, such as your preferred currency or region. They remain disabled until you provide consent.

D. Advertising & Marketing Cookies (Consent Required)

Used to serve personalised ads and track the effectiveness of our campaigns on platforms like Google Ads, Meta (Facebook/Instagram), TikTok, and Pinterest. These are only activated after explicit opt-in.

3. WHY WE USE COOKIES

We use these technologies to:

• Secure your transactions and prevent fraud.
• Improve website speed and performance.
• Deliver relevant offers and abandoned-cart reminders.
• For more details on data processing, see our [Privacy Policy].

4. MANAGING YOUR CONSENT

When you first visit Nora Elle, a cookie banner allows you to:

1. Accept All: Activates all categories.
2. Reject Non-Essential: Only keeps strictly necessary cookies active.
3. Customise: Choose exactly which categories you allow.

• Withdrawal: You can change your mind at any time by clearing your browser cache or accessing our on-site cookie settings.

5. THIRD-PARTY DATA TRANSFERS

Some cookies are placed by international partners (e.g., Google, Shopify). We ensure these transfers are protected by UK-approved safeguards, such as Standard Contractual Clauses (SCCs).

COMPANY INFORMATION

Trading Name: Nora Elle
Legal Entity: HH ECOM LTD
Company Number: 16133586
VAT Number: GB498241750

Return Address (for returns):
Unit 3, Tungsten Park, Bardon Road, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
Local Blackfriars 1204 Block A, Bury Street, Salford, Manchester, M3 7FL

Please note: Nora Elle is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

CONTACT INFORMATION

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@noraelle.co.uk
Phone: +44 07537 189747

Customer Service Hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM